Terms of service

Effective date: September 21, 2023
By accessing or using our services, you agree to comply with these Terms of Service. Please read them carefully before using our services.

1. Description of Services

GIE Dental Lab offers a wide range of dental laboratory services, including but not limited to:

  • Crown and bridge fabrication

  • Denture fabrication

  • Orthodontic appliances

  • Implant restorations

  • Ceramic veneers

  • Custom shade matching

  • Occlusal guards

  • Digital dentistry solutions

    1a. Rush Services
    Limited to 4 units.

    • Cases required within 7 In-Lab days are subject to additional $30.00 per unit rush surcharge.

    • Cases required within 5 In-Lab days are subject to additional $50.00 per unit rush surcharge.

    GIE Dental Laboratory does not rush CAD/CAM or Implant restorations. Rush surcharge is subject to change without notice during the holidays.

2. Client Responsibilities

To access and use our services, clients are responsible for:
a) Providing accurate information: Clients shall provide accurate and up-to-date data, specifications, and prescriptions required for dental laboratory services.
b) Legal compliance: Clients must comply with all applicable laws, regulations, and professional standards while using our services.
c) Payment: Clients are responsible for timely payment of invoices issued by GIE Dental Lab, as per agreed terms and conditions.

2a. Payment Terms

At GIE Dental Lab, we are always available to handle inquiries regarding your account in a timely and professional manner. Feel free to call our office so we can provide you with further explanations on any of our payment programs.  Pay by the 10th of the month to be eligible for valuable GIE Lab Rewards Credit.

  • Each case is invoiced: A monthly statement is also mailed to your office. Full payment is required within 30 days. A service charge will be computed at a monthly periodic rate of 2.0% or 24% per annum on all past due balances.

  • We accept MasterCard®, Visa® or American Express®: If you would like to use a credit card for ongoing payments, we can automatically debit your credit card on the first day of the month for the previous month’s charges.

  • C.O.D: We will process your cases complete and ship/deliver to you C.O.D.

3. Intellectual Property

a) Ownership: GIE Dental Lab shall retain all rights, title, and interest in any intellectual property related to its services, including but not limited to designs, technical information, software, and protocols.
b) Usage limitations: Clients are granted a limited, non-exclusive, non-transferable, and revocable license to use the intellectual property solely for the purposes of receiving our dental laboratory services.

4. Confidentiality

GIE Dental Lab acknowledges the confidential nature of client information and commits to protecting the confidentiality and privacy of all information provided. We will exercise reasonable efforts to prevent unauthorized access, use, or disclosure of client information.

5. Limitation of Liability

a) GIE Dental Lab shall not be held liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits or business interruption, arising from the use or inability to use our services.
b) Our liability in any event is limited to the amount paid by the client to GIE Dental Lab for the services in question.

5a. Limited Warranty


At GIE Dental Lab we are so convinced that you will be satisfied with our restorations and services that we offer a ten-day full credit or money back warranty. If upon initial inspection our restoration fails to meet your full expectations, return it to us with a complete explanation of the problem within 10 days of delivery for a remake or credit towards your account.

We further warrant that our restorations will be free from errors in workmanship to the extent that we will repair or replace (at our discretion) any product that fails because of errors in workmanship during a five-year period from delivery. When direct fault cannot be determined during the five-year period, the following no fault repair or replacement policy will be followed:

    • 1. Defect within one (1) year, 100% repair / replacement by GIE Dental Lab.
      2. Defect within two (2) years, 50% repair / replacement by GIE Dental Lab.
      3. Defect within three (3) years, 30% repair / replacement by GIE Dental Lab.
      4. Defect within four (4) years, 10% repair / replacement by GIE Dental Lab.

The purchaser shall be responsible for payment of the percentage repair and replacement cost not covered by GIE Dental Laboratory. Such costs shall be computed as of the time of the repair and replacement and not the time of sale.

5b. Remake Policy

Dentist has the right to inspect Case(s) prior to acceptance provided that notice of non-acceptance or non-conformance of the Case(s) shall be communicated to Laboratory within a reasonable time (not to exceed 10 business days) after receipt by Dentist.
Laboratory shall be given the opportunity to correct the defect or to replace the Case(s) (at Laboratory’s sole discretion) with a conforming Case(s), within a reasonable time and at the Laboratory cost *(restrictions apply).
Where Dentist requests re-manufacture or repair of the Case(s), Dentist shall resubmit all originals to Laboratory including but not limited to original impressions, models and restoration(s).

6. Termination

a) Either party may terminate the agreement at any time for any reason, effective upon written notice.
b) Upon termination, clients shall pay for any outstanding services provided by GIE Dental Lab as per agreed terms.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

8. Changes to the Terms of Service

GIE Dental Lab reserves the right to modify or amend these Terms of Service at any time. Any changes will be posted on our website, and it is the responsibility of the client to review them periodically.
By continuing to use our services after the posting of any changes, the client accepts and agrees to be bound by the modified Terms of Service.

9. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:
GIE Dental Lab
520 E. Broadway, Suite 101
Glendale, CA 91205
Phone: 800-292-5525
Email: giedentallab@gmail.com

By using our services, you agree to adhere to these Terms of Service. Thank you for choosing GIE Dental Lab as your preferred dental laboratory provider in California.